This morning's news on TechCrunch that social software provider Lithium Technologies acquired customer care application Social Dynamx points not only to further consolidation, but also to the fact that customer service operations might be the quiet battle ax that is serving to reshape an industry reeling from mixed messages. Here, the video of Rob Tarkoff, President and CEO of Lithium, discussing the acquisition: Lithium Technologies is a provider of platforms and tools for companies … [Read more...]